Self Storage Frequently Asked Questions
Getting Started with Storage
How do I reserve a storage unit?
You can complete the entire storage rental process online in just a few minutes. Select your unit size, finalize your rental remotely, receive your access details digitally, and move into your unit when it works best for your schedule. All rentals are month-to-month.
What do I need to rent a storage unit?
To rent a storage unit, you'll need a valid government-issued photo ID and a payment method for your rental. If you're storing a vehicle, RV, or boat, proof of registration and insurance may also be required. You can complete the rental process online in just a few minutes and receive your access information electronically.
Do I need to come into the office before moving in?
No. Many customers complete their rental online and go directly to their storage unit for a simple contact-free move-in experience.
Is insurance required for stored belongings?
Yes. Insurance is required to help protect stored items. Customers may purchase coverage through the facility or provide proof of an existing renters or homeowners policy when applicable.
How do I choose the right storage unit size?
The right storage unit depends on the number and size of the items you plan to store. Smaller units are ideal for boxes and smaller items, while larger units can fit furniture, appliances, or household contents. Our team can help you compare options if needed.
What’s the best way to organize a storage unit?
Store larger and less frequently used items toward the back of the unit and leave a walkway for easier access. Label boxes clearly and keep a simple inventory list so items are easier to find later.
How should I prepare a vehicle for storage?
Before storing a vehicle, remove perishable items, turn off electronics, and clean the interior. For longer storage periods, it’s also recommended to check tire pressure, battery condition, and fluid levels. For RVs and boats, empty tanks and refrigerators to help prevent odors or damage.
How does vehicle storage work?
We offer secure storage spaces for vehicles such as cars, RVs, boats, and trailers. Vehicle storage availability and parking types vary by property.
What types of vehicles can be stored?
Depending on the location, vehicle storage may be available for cars, trailers, RVs, boats, and other recreational vehicles. Space availability and vehicle size restrictions vary by facility.
What documents are required for vehicle storage?
If vehicle storage is available at your location, proof of current registration and insurance is required before move-in.
Payments and Policies
Can businesses rent storage units?
Yes, storage units are often used by businesses to store inventory, equipment, tools, paperwork, supplies, and seasonal materials. They offer a practical and cost-effective way to expand your storage capacity while keeping your items secure and readily available.
What payment options are accepted?
We accept major credit cards, checks, and money orders. Customers can also pay online or enroll in autopay for convenient monthly billing.
Can I change to a different storage unit size later?
Yes. If another unit is available, you can transfer to a larger or smaller storage unit as your storage needs change.
What affects storage unit pricing?
Storage pricing varies based on unit size, unit type, location, and availability. For the most accurate rates and promotions, check online or contact the facility directly.
How much does vehicle storage cost?
Vehicle storage rates depend on the size of the vehicle and the type of parking space available. For the most accurate rates and promotions, check online or contact the facility directly.
Are storage rentals month-to-month?
Yes. All storage rentals are month-to-month, giving you flexibility without requiring a long-term commitment.
Do you offer discounts for extended storage rentals?
Discounts or promotional pricing may be available for long-term or prepaid rentals depending on the location and current availability.
What items are prohibited in storage units?
Hazardous, flammable, explosive, toxic, and perishable items are not allowed in storage units. This includes gasoline, propane tanks, chemicals, fireworks, and food products.
Will my monthly storage rate stay the same?
Pricing may change over time based on demand and operating costs, but we work to keep rates competitive while maintaining a clean, secure facility.
Facility Features and Access
Do you offer drive-up storage units?
We may offer drive-up storage units that provide convenient vehicle access for loading and unloading. Availability varies, so please check online or contact us for the most up-to-date unit options.
When can I access my storage unit?
Access hours differ by location. You can find the current gate and facility access hours listed on your location’s webpage.
Do storage units include a lock?
Yes. Units come with a high-security locking system and your move-in and access codes will be provided after completing your rental. If you need help accessing your unit, our team can assist you.
What security features do your storage facilities offer?
Security features may include gated access, video surveillance, perimeter fencing, secure locks, and controlled facility access. Features vary by location.
What amenities are available at your storage facilities?
Amenities vary by property, but may include drive-up access, wide drive aisles, online rentals, gated entry, and contactless access technology.
How do you handle pest control?
Our facilities receive routine professional pest control service to help maintain clean storage conditions and reduce pest activity.
Do you provide moving trucks?
No, rental trucks are not available. Moving assistance items, such as dollies or carts, may be available to help make moving items into storage easier.
